Privacy Policy

Last updated: 6 March 2026

1. Introduction

IT9 Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website it9.uk or use our services.

IT9 Ltd is registered in England & Wales. For any privacy-related queries, contact us at hello@it9.uk.

2. Information We Collect

We may collect the following types of information:

Information you provide directly

• Name, email address, phone number, and company name when you submit our contact form
• Any additional information you include in your message to us

Information collected automatically

• Device type and operating system (e.g. iOS, Android, Windows, macOS)
• Browser type and version
• Approximate geographic location (country and city level, derived from IP address)
• Pages visited, time spent on each section of the website, and scroll depth
• Interactions with website features such as image galleries, sliders, navigation links, and buttons
• Referring website or campaign source (e.g. search engine, social media link)
• Page load performance metrics

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests submitted via our contact form
• Understand how visitors use our website so we can improve content and user experience
• Monitor website performance and identify technical issues
• Measure the effectiveness of our marketing efforts
• Comply with legal obligations

4. Analytics and Tracking

We use Google Analytics 4 (GA4) to collect anonymised usage data about how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect information such as:

• Which pages and sections you view and how long you spend on each
• How you arrived at our website (search engine, direct visit, referral link)
• Your approximate location, device type, and browser
• Interactions with buttons, forms, navigation, and image galleries

Google Analytics data is processed by Google LLC. For more information, see Google's Privacy Policy.

We also use browser localStorage to remember whether you have visited the site before. This data stays on your device and is not transmitted to any server.

Contact form submissions are processed via Google Forms. Submitted data is stored in our Google Workspace account and used solely to respond to your enquiry.

5. Cookies

Our website uses the following types of cookies:

• Analytics cookies (Google Analytics) -- to understand website usage patterns. These cookies are set by Google and typically expire after 2 years.
• Essential cookies -- required for basic website functionality.

You can control or delete cookies through your browser settings. Disabling cookies may affect your experience on our website. For more information about cookies, visit allaboutcookies.org.

6. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Google LLC (analytics data processing)
• Professional advisors when required
• Law enforcement when required by law

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS to encrypt data in transit.

8. Data Retention

Contact form submissions are retained for as long as necessary to respond to your enquiry and for our legitimate business interests. Analytics data is retained in Google Analytics for 14 months, after which it is automatically deleted.

9. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at hello@it9.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@it9.uk